Dealing with awkward or difficult moments in a dental office is an inevitable part of patient care. Whether it's an uncomfortable silence, a difficult question, or a misunderstanding, navigating these situations with professionalism, empathy, and ethics is crucial for maintaining positive patient experiences. The integration of artificial intelligence in dentistry adds even more nuance to patient communication. Sensible use of AI tools and technology may play a pivotal role in enhancing patient care by delivering real-time information and tailored recommendations. While challenging moments are unavoidable, there are strategies you can use to build confidence, ease tension, and prevent missteps in patient communication.

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